Policies

FAQs

do you have a physical location?
Not at the moment. Yarrow is currently a one-man team, operated from a deep couch indent in Chicago, IL.
 
can you answer plant care questions?
Yes! Leave a comment on Instagram with your questions.
 
will you spam me if I sign up for the mailing list?
Haha, no! Sending out frequent emails is a lot of work. Emails are for secrets only (and coupons).
 
SHIPPING


who grows your plants?
All plants are grown by small local growers across the country and shipped directly from their greenhouses to you. Orders are processed within 2-5 business days.
 
how are plants packaged?
Your plant will be shipped in the nursery pot that it was grown in, wrapped in paper, and secured in a cardboard sleeve. All packaging is paper based and sustainable. Some loose dirt is to be expected.
 
can I order plants during the winter?
Yes! Please add a Heat Pack to your order if you are experiencing daytime highs beneath 45 degrees. Plants with cold-damage and no Heat Pack are not eligible for a replacement.
 
how much is shipping?
All plant orders ship free! Shipping for non-plant orders is calculated by weight.

who are your delivery partners?
Orders are shipped via USPS and FedEx. Please allow 3-5 business days for shipping.
 
where can you ship?
All orders ship within the continental United States. This does not include Hawaii and Alaska, unfortunately. 
 
do you ship internationally?
Not at this time, sorry.
 

RETURNS / REFUNDS

can I return plants?
Unfortunately, no. All plants are guaranteed alive on arrival and for 14 days after arrival. Please do not repot your plant into a new container within the first 14 days as this will void the guarantee.
If your plant arrives severely damaged, please email hello@shopyarrow.com with a photo and your order number. Your replacement plant is free! Sorry for the stress.
Some minor damage is to be expected. Give your plants time to adjust to their new home and grow. Do not immediately repot, fertilize or water if the soil is moist.
 
my items never arrived!
Orders lost in transit are not eligible for a refund, sorry. Please reach out to hello@shopyarrow.com and you'll be assisted with filing a claim. It is your responsibility to enter correct delivery information.

 

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you didn’t answer my question!!!
Oops. Please send an email to hello@shopyarrow.com but only if you promise to be nice!