Policies
who grows your plants?
All plants are grown by small local growers across the country and are shipped directly from their greenhouses to you. Orders are processed within 2-5 business days.
how are the plants packaged?
Your plant will be shipped in the nursery pot that it was grown in, wrapped in paper, and secured in a cardboard sleeve. All packaging is paper based and sustainable. Some loose dirt is to be expected.
can I order plants during the winter?
Yes! Heat packs are included for locations experiencing daytime highs beneath 45 degrees.
how much is shipping?
All plant orders ship free! Shipping for non-plant orders is calculated by weight.
who are your delivery partners?
Orders are shipped via USPS and FedEx. Please allow 3-5 business days for shipping.
where can you ship?
All orders ship within the continental United States. This does not include Hawaii and Alaska, unfortunately.
do you ship internationally?
Not at this time, sorry.
can I return plants?
Unfortunately, no. All plants are guaranteed alive on arrival and for 14 days after arrival. Please do not repot your plant into a new container within the first 14 days as this will void the guarantee.
If your plant arrives severely damaged, please email hello@shopyarrow.com with a photo and your order number. Your replacement plant is free! Sorry for the stress.
Some minor damage is to be expected. Give your plants time to adjust to their new home and grow. Do not immediately repot, fertilize or water if the soil is moist.
my items never arrived!
Please reach out to hello@shopyarrow.com and you'll be assisted.
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Oops. Please send an email to hello@shopyarrow.com.